HOW TO TRACK MY ORDER STATUS?
Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier's website. By clicking the link, you will be able to check the status of your order once is in transit.
HOW DO I RETURN OR EXCHANGE?
If your purchase isn’t working out for you, we’re happy to accept it for return as long as your item is in original condition (tags attached and no visible signs of wear) and isn’t a clearance sale item. Please note, we don’t do direct exchanges!
Once our team received your return parcel, they will issue you an online credit note that never expires to purchase absolutely anything in our store, or the size you prefer.
CAN I MAKE CHANGES TO MY ORDER?
We know how important your order is, so we aim to fulfill orders as quickly as possible. So unfortunately, we're unable to change an order once it is placed. Please definitely make sure all the details are correct when you confirm the checkout.
Take standard shipping as an example: To ensure the shopping experience of every customer, we will check the quality of each order and pack it in a high-quality box. Prepare extra surprise gifts for you. All this is done within 3 days. Then it will be shipped to your address by air freight, and the package will arrive in your hands in about 7-10 days depending on the region. Therefore, the order will arrive in your hands within 10-14 days from the time you order, depending on the region.
THE ITEM I WANT IS OUT OF STOCK. WHAT TO DO NOW?
We usually stock pieces from our latest collection in a few weeks.So please sign up your email to be notified of a restock, and you shouldn’tmiss out the next time.
I ENTERED THE INCORRECT SHIPPING ADDRESS – CAN YOU CHANEGE IT FOR ME?
Please contact us immediately with your correct address. If your order has not yet been shipped we may be able to amend your shipping label accordingly, however if your order has already been packed and/or dispatchedVthen we sadly cannot make any changes for you.
